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nut allergy

All menu items that contain nuts or nut products will be disclosed. There will always be nut-free options on the menu, however it is important to note that my kitchen is not 100% nut-free, and cross contamination can occur.

last minute order

If you require a cake on short notice, give send us an email. Depending on our existing orders, we may be able to accommodate your order.

Dates are subject to availability, book early to avoid disappointment.

longetivity

Your cake will last for 5 days in the fridge or up to 1 month in the freezer (properly wrapped).

* Please always bring the cake to room temperature for 5 - 6 hours before serving or it will not taste as intended. Cake can be kept at room temperature a maximum of 24 hours once picked up.

delivery

Yes we deliver! Deliveries within Toronto and the GTA start from $50. Please refer to our delivery map to determine your delivery charge.  For peace of mind, we highly suggest deliveries for wedding cakes or larger tiered cakes. For deliveries out of the GTA an additional fee may apply, please contact us for details.

For wedding cakes, we coordinate with your venue directly to confirm time, leaving you with one less thing to worry about.  Our delivery windows are between 9AM - 5PM.

pick-up

Our pick-up location is in Richmond Hill. We recommend picking your order up the day that it is requested as we do not remake any orders. Please give us a 48-hour notice for any changes to your pick-up date. You can coordinate to have someone else pick up the cake for you. 

 

Please note, once cakes have been picked-up, we cannot be held responsible for any accidental damage that may occur. If possible, we will help repair any damage for an additional costs for time and materials used. 

deposit

For wedding cakes, we require a 50% deposit is to secure your date. and the remaining balance will be due the week of the event. Celebration cake payments will be due 1 week prior to the event.

cake tasting

 Our cake tasting includes our 3 best-selling flavours: suit & tie, tropical mango & chocolate truffle.

Jacqueline Cakes is located in Richmond Hill and is by appointment only.
Can't find your answer? No problem. Please send us a message on the contact page.

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